Description:
We are looking for an experienced User Researcher who is curious about people and their behavior. Sifting through the layers of consumer behavior requires an analytical and organized mind as well as the ability to think outside the research to glean the true meaning behind human actions. Probing for meaning via focus groups surveys interviews usability sessions would be part of the work. Candidate will need to be comfortable with a crowd as well as oneonone. People best suited for this role are articulate and intelligent with solid communication skills. This role requires individuals who are as computer savvy as they are people friendly since their work entails examining and finding meaning in data as well as actually gathering data from people.
Typical groups this position will interact with include business partners responsible for individual elements of a customers experience (product groups content area etc) as well as vendors hired by these business partners. In addition this position will work directly with dealers and end customers. These interactions stretch across the entirety of our Customer s business model and organization. This position may have direct relationships with Global Product Owners (GPO) Marketing/Product Support Managers and Directors of various organizations both internal and external. The position is challenged to identify problems quickly and correctly some which may not be obvious. The incumbent solves problems by determining the best course of action within departmental guidelines from many existing solutions. Communications for needed investments architectural changes or business needs is critical to ensure solutions can be created to deliver the best experience possible.
Responsibilities:
* Conduct independent research on multiple aspects of products and experiences within Customer s Digital application portfolio.
* Collect and analyze user behavior through lab studies field visits ethnography surveys benchmark studies customer satisfaction feedback etc.
* Work with Designers Product Managers Engineers and other UXRs to prioritize research opportunities in a fastpaced rapidly changing environment that are time boxed with clear specific deliverables.
* Understand and incorporate complex technical and business requirements into research.
* Advocate research findings to diverse audiences through written reports and inperson presentations.
* Comfortable creating journey maps user flows personas and service blue printing when needed.
* Ability to synthesize research findings and deliver executive summaries to stakeholders.
* Interact with crossfunctional teams and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive endtoend experience
Techinical Skills Required:
Desired Skills:
Soft Skills Required:
Education & Experience Required:
Position requires a four year degree from an accredited college or university plus 8 years overall exp
Required Skills : User Acceptance Testing
Basic Qualification :
Additional Skills : UX Researcher
Background Check : No
Drug Screen : No
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