Job Description

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric in which workplace where growth and member relationships are prioritized

Job Overview:

The Training Manager supports the Director of Training in leading and developing the training team to provide enterprise-wide support. This position will collaborate with departmental heads and managers to foster a learning culture within the organization. The Training Manager is responsible in assisting with the design and implementation of effective methods to educate, engage, and develop employees, enhance performance, and support the initiatives, strategies, and objectives of the credit union.

Major Responsibilities:

• Overseeing, supporting, observing, and coaching the training specialists, including hybrid team members. Management of team schedule, coordinating the training calendar to incorporate sessions led by internal and external subject matter experts, and is responsible for preparing training status reports and fulfilling any additional data requests as needed. Supporting the management and upkeep of the learning management system. Developing and maintaining organizational communications relative to training and development events and resources via email, intranet, etc. Keeping the Director of Training promptly and fully informed of all issues and takes prompt direct action where necessary.
• Proactively seeking out and innovatively helps develop and apply strategies to educate, engage, and develop staff, aiming to boost performance. Assists in creating, implementing, and continuously improving organization-wide training efforts, including but not limited to new hire and ongoing system skills training, relationship building/sales, products and services, utilization of various technologies, leadership, coaching programs and exercises, and regulatory compliance. Regularly reviews resources to keep them current and relevant. Periodically leads sessions on leadership, coaching, sales, and other topics, either in-person or virtually.
• Developing and maintaining organizational communications relative to training and development events and resources via email, intranet, etc. Keeping the Director of Training promptly and fully informed of all issues and take prompt direct action where necessary.
• Serving as the training representative for vendor-related projects and partnerships. Assisting with compliance and HR initiatives as needed. Collaborates with key stakeholders and departments to research, assess, and provide innovative recommendations to enhance member products and services while driving internal efficiencies.
• Collaborating with the Training Team, credit union leadership, and employees to identify and evaluate training needs and skill gaps. Staying informed about changes in policies, procedures, regulations, business initiatives, and technologies to provide relevant training support. Reviewing assessments and surveys to objectively evaluate the effectiveness of training and recommend enhancements.
• Assisting with departmental strategic planning and budget management.
• Performing other related duties as required.

Position Requirements:

• Three years to five years of similar or related experience. A minimum of three years of training management or related management experience is required. Experience with learning management systems are a plus. Experience with financial institution software such as DNA, Temenos, and/or Ascensus are a plus.
• Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Bachelors in Organizational Learning, Learning and Development, or Business Management is preferred.
• Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Other Skills 1. Exceptional communication skills to include public speaking and effectively communicating with various employees, executives, and vendors. 2. Working experience with facilitation and/or mentoring/training. 3. Analytical abilities to make decisions and evaluate effectiveness of programs. 4. Ability to operate a PC and related equipment and software with accuracy and speed as well as train others on such equipment and software. 5. Working experience with Microsoft Suite (Outlook, Word, Excel, SharePoint, Teams, Etc.) 6. Professionalism in appearance, dress, and attitude is a must. 7. Valid driver’s license and the ability to commute between various locations is required.
• Physical qualifications include sitting at computer or workstation for extended periods of time and standing for extended periods of time during facilitation/training; ability to lift and carry up to 10 pounds.
• Work Environment In Office and limited remote work - travel between locations required.

EOE/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.

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