Regional Service Manager Job at ABB, Cleveland, OH

bFJ3elJDUVBZdG5jWUlGeEd1bURISk1DZnc9PQ==
  • ABB
  • Cleveland, OH

Job Description

Regional Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Remote This role is contributing to the Process Automation Energy Industries in the North region. You will be mainly accountable for: Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics: You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

  • 15+ years of experience in a Field Service function, Field Service Management, or Project Management roles and experience with 800xA, Harmony/S+, or heritage abb control systems
  • Sound knowledge of all ABB Field Service tools and methodologies
  • Have transactional fluency in SAP, SalesForce, and Power BI applications
  • Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water, and renewable energy
  • A 4-year degree in Process Automation, Computer Science, or Engineering is desired or comparable military technical training and minimum 15 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
  • Excellent communication skills – written and verbal (English).
  • Must have a current visa or be authorized to work in the United States

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Job Tags

Remote job, Monday to Friday,

Similar Jobs

Always Best Care Senior Services - Seattle / Tacoma

Caregivers Needed ASAP! HCA and CNA Job at Always Best Care Senior Services - Seattle / Tacoma

 ...range of motion * Report and Document any changes in clients condition to Supervisor REQUIREMENTS* Must be Certified as a CNA (Nursing Assistant Certification or HCA (Home Care Aide) in the State of Washington * Must be able to provide proof of valid Driver... 

Golden Nugget

Table Games Craps Dealer Job at Golden Nugget

 ...other applicable municipal, state, and federal laws and regulations. Provides prompt, courteous, and accurate dealing at an assigned table. Exchanges guest currency for gaming tokens and deposits in table drop box. Provides personal attention and assistance to... 

Fiserv

Summer Intern Job at Fiserv

 ...Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions... 

Endeavor Schools, LLC

Middle School Science Teacher Job at Endeavor Schools, LLC

 ...educators brighten student's lives every day while creating a bright future for themselves. We offer a supportive environment for our teachers and empower them with the resources they need to create a positive learning environment for our students. As a science teacher,... 

Skyline Mail Carriers, Inc.

Class A Local Class A CDL Job Job at Skyline Mail Carriers, Inc.

 ...We operate a fleet of over 90 tractors and trailers in the Northwest. Skyline is currently one of the largest mail carriers for the USPS in the Northwest.Job Description: Class A CDL Drivers in Portland, ORSMC is hiring qualified Local Class A CDL Drivers for the Portland...