Job Description

General Summary:

We are seeking an onsite IT Support Engineer to be placed with our client in Shelby, North Carolina. You will be the eyes and ears at the client's facility and be working unsupervised so a good work ethic must be a priority.

IT Support Engineers possess strong skills in all the most common and popular IT technologies. In addition to strong technical aptitude, this person is a good communicator and a person who can manage well when the client is in a bind and really needs strong guidance. This person should be skillful at daily I.T.-related tasks and troubleshooting as well as I.T. project work. This person should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows, Microsoft 365, networking, remote access, firewalls, virtual machines, backup systems, and more. This person will be the trusted, primary resource at the client's facility. You must possess a strong work ethic and manage your schedule and tasks largely unsupervised. Partial remote support is a possibility.

Position Responsibilities:

• Provide 1st tier level 1-2 technical support onsite.
• Software and hardware support.
• Ticket System Management.
• Contacting technical vendors to resolve issues.
• Ability to provide Technical research for software, hardware, and services to fill client needs.
• Documentation of client infrastructure details.
• Remote and onsite work at client offices to resolve issues.
• Regular maintenance and support for computers/servers/network equipment.
• Maintenance and continued advancement of software installation and maintenance automation.
• Understanding of and ability to install, configure, and test workstation and laptop hardware and virtual systems.
• M365 administration.
• Working positively with the client management team.
• Ownership of tasks and follow through to ensure complete, quality resolutions.
• Growing responsibilities and projects as skills and experience dictate.

Knowledge, Skills, and Abilities:

• Windows desktop operating systems.
• Windows server operating systems.
• VMWare & Hyper-V systems.
• Understanding of Microsoft 365.
• Understanding of network technologies, designs, and troubleshooting.
• Understanding of cloud-based tools and troubleshooting.
• Ability to articulate technical information clearly and simply to non-technical people.
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution is.
• Is self-motivated and can be self-directed.
• Enjoys sharing information, and supporting others.
• Ability to deal effectively with stressful situations.
• Ability to provide accurate time estimates for how long a task will take.
• Ability to pay close attention to detail while performing technically detailed tasks.
• Ability to quickly learn new technologies through the use of self-study materials, training, and intuition.

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