IT Support Desk Technician Job at The 20, Cedar Rapids, IA

bFJvMVFDVU5hdFhXYW9aL0grV0JGWlFMZnc9PQ==
  • The 20
  • Cedar Rapids, IA

Job Description

We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, providing chat-support to customers, and have a good general understanding of business technology.

Responsibilities

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals

  • Manage ticket queue to ensure timely resolution

  • Provide customer support using remote connection software

  • Provide thorough documentation on each customer interaction

  • Prioritize ticketing system flow by following SOPs and KB articles for resolution

  • Meet or exceed KPI goals

  • Troubleshooting of the following, though not limited to:

  • Advanced desktop issues

  • VPN connectivity

  • Entry-level server support

  • Hardware issues

  • Line of business support

Requirements

  • IT Fundamentals and A+ certifications, or equivalent professional experience

  • 1+ year of professional help desk experience

  • Strong customer service skills

  • High attention to detail

  • Ability to follow instructions and policies

  • Ability to adapt to changing and fast-moving environments, including continuous training on service desk processes and tool utilization

  • Strong phone and written communication skills

Benefits:

  • Medical/Dental/Vision health plans

  • PTO/Sick/Holiday pay

  • Dependent Care FSA

  • Paid Parental Leave

  • Life Insurance 100% Company Paid

  • Incredible company culture

  • Explosive company growth

  • Company sponsored Team Building Events

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

  • Consistent hand and finger dexterity necessary to operate computer equipment

  • Consistently required to sit, stand, walk, talk, hear, and see

  • Routine use of hands to type

  • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch

  • Occasional need to walk around the office

  • Consistent vision abilities required; close vision, depth perception, and ability to focus

  • May require travel dependent on company needs

  • Occasional need to lift and/or move up to 30 pounds

Environmental Conditions:

  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)

  • Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

Refuel Corporate

Loss Prevention Investigator Job at Refuel Corporate

 ...Job Title : Loss Prevention Investigator Reports To: Loss Prevention Manager FLSA Status: Salary Exempt Type of Position: Full Time...  ...; required. Associates or Bachelors in Criminal Justice, Legal Studies, Risk Management and/or Business; preferred. Prior... 

DATTCO

School Bus Monitor Job at DATTCO

DATTCO has School Bus Monitor openings at our location in East Hartford, CT. In this role, you will play a vital role in your community by ensuring that our kids get to school safely every day.DATTCO is a third-generation, family-owned school transportation company that... 

AndHealth

Pharmacy Technician Job at AndHealth

 ...Pharmacy Technician Full Time Columbus, OH AndHealth is a healthcare technology company c reated to help people reverse chronic disease...  ...to adapt to new systems. ~ The position may require some travel. Must be willing to travel and have reliable transportation.... 

W.R. Berkley

Underwriter Trainee Job at W.R. Berkley

 ...rated A+(Superior) by A. M. Best Company. BSIG provides local underwriting, risk services, claim, marketing and audit services for...  ...Underwriter Trainees will begin to establish relationships and develop entry level sales and marketing skills. Key functions include but are... 

MTC Coleman Unit

Substance abuse counselor Job at MTC Coleman Unit

 ...Pay: Substance Abuse Counselor I (Intern): $19.00 per hour Substance Abuse Counselor I (Licensed): $21.00 per hour Schedule: Full-Time, Monday - Friday, 8-hour shifts Benefit package includes: Medical, vision, and prescription drug benefits Dental benefits Life insurance...