IT Help Desk Specialist Job at Cinter Career, New York, NY

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  • Cinter Career
  • New York, NY

Job Description

We are looking for a dedicated IT Help Desk Specialist to join our team in New York, NY. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a seamless IT experience for our staff. As an IT Help Desk Specialist, you will play a crucial role in maintaining the efficiency and productivity of our IT operations. 

  • Working Location: New York, NY (Onsite) 

  • Working hours: 9:00am – 5:00pm 

  • Employment Type: Full-time, Non-Exempt 

  • Pay: $32/hr - $36/hr DOE 

Key Responsibilities 

  • Provide first-level technical support to end-users via phone, email, and in-person. 

  • Troubleshoot and resolve hardware, software, and network issues. 

  • Install, configure, and upgrade computer systems, software applications, and peripheral devices. 

  • Manage user accounts, permissions, and access rights in accordance with company policies. 

  • Document and track support requests using a ticketing system, ensuring timely resolution. 

  • Collaborate with other IT staff and departments to escalate and resolve complex issues. 

  • Perform routine maintenance and updates on IT equipment and software. 

  • Assist in setting up and supporting remote work environments, including VPN and remote desktop solutions. 

  • Conduct user training and provide technical guidance on various IT tools and applications. 

Requirement and Skills 

  • Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience. 

  • Proven experience in a help desk or technical support role, with a minimum of 1 year of experience. 

  • Strong knowledge of operating systems (Windows, macOS, etc.), office productivity software, and common IT hardware. 

  • Familiarity with network troubleshooting and basic understanding of networking concepts. 

  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently. 

  • Strong communication and interpersonal skills, with a customer-focused approach. 

  • Ability to work well both independently and as part of a team in a fast-paced environment. 

Preferred Qualifications: 

  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. 

  • Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk). 

  • Knowledge of Active Directory and user management. 

  • Experience with mobile device management (MDM) solutions. 

Job Tags

Full time, Work experience placement, Remote job,

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