Job Opportunity: Customer Service Representative
Location: Mira Loma
Pay Rate: $22.00 per hour
Work Schedule: 7:00 AM - 4:00 PM Monday-Friday, with potential for overtime during the week.
Kelly Services is seeking a Customer Service Representative II for a facility in Mira Loma. This role primarily operates in an office environment with occasional access to the warehouse for equipment inspections. Candidates must be prepared to use safety gear including a vest, hard hat, eye protection, and steel-toe boots. Forklift operation may be required as needed.
Key Responsibilities:
Manage inbound phone calls, online inquiries, and customer walk-ins.
Perform operations and logistics tasks, including scheduling technicians, deliveries, and equipment.
Collaborate closely with customers and branch staff to resolve issues.
Process customer requests such as generating rental quotes and placing orders via phone, in person, or email.
Document tasks using process flows.
Answer product questions and direct inquiries to appropriate personnel.
Enter orders and coordinate delivery according to agreements.
Assist with contract renewals and maintenance as required.
Complete equipment rental processes, schedule product pickups, and prepare customer paperwork.
Support Service Shop Technicians with work orders and parts retrieval.
Compile metrics and support branch staff operations.
Ensure accurate time entries and billing for projects and services.
Process service orders and update payment information as needed.
The role involves using the Rental Results system.
Fluency in relevant ERP systems
Maintain a safe working environment and uphold organizational culture.
Qualifications:
High school diploma or equivalent with at least 2 years of relevant work experience.
Some forklift experience preferred
Proficiency in Microsoft Office Suite and basic math skills.
Strong communication and teamwork abilities.
Familiarity with ERP systems preferred.
Prior Rental experience preferred.
Additional Requirements:
Ability to work outdoors in varying weather conditions and use appropriate Personal Protective Equipment (PPE).
Physical demands include sitting, standing, and lifting to 50 lbs. regularly.
If you meet these qualifications and are interested in this temp-to-hire position, please email your resume to biav139@kellyservices.com. Screening assessments will be conducted prior to assignment commencement.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Put your skills to work.
There are a lot of different light industrial jobs out there. Kelly ® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture—we’re dedicated to finding the very best opportunities for you.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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