Job Description

Coordinator - Client Relations Center

At a glance

Job Category

Digital - E-commerce, Traffic Acquisition

Years of Experience

Minimum 1 year

Contract Type

Unlimited contract

Job Schedule

Full time

Locations

Office - Corporate NY - 59th Street (77)

Legal Employer

HERMES OF PARIS INC.

Posting Date

11/04/2024, 03:06 PM

About the team

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

AN EQUAL OPPORTUNITY EMPLOYER

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.

Details of the job

The Team:

The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.

The Opportunity:

As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions. Strong communication skills are essential, as 80% of your role will involve direct phone interaction and approximately 20% on written communication on a monthly basis.

This position is onsite in our New York, NY Corporate Office.

About the Role:

• Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
• Display and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues and inquiries in a timely manner
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Resolve delivery issues related to e-Commerce orders
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• All other duties as assigned by supervisor

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• Open Availability - Monday through Sunday
• This position requires a flexible schedule to meet the needs of the business
• 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
• Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge.
• Proactive at anticipating problems and capable of analyzing and arriving at a workable solution.
• Proactively seeks feedback to improve performance.
• Strong ability to exercise appropriate judgment.
• High level of attention to detail.
• Proven excellence at communication skills (verbal and written) and ability to multitask.
• Established knowledge of Microsoft Excel and Word.
• Knowledge of French and/or Mandarin is a plus.

The range for this position is $23.43 - $28.64 per hour. Actual rates are determined on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

About Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Job Tags

Hourly pay, Permanent employment, Full time, Contract work, Internship, Worldwide, Flexible hours, Sunday,

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