Job Description

Client Success Manager
Empowering Our Clients

Billhighway puts powerful solutions in the hands of hundreds of thousands of users of Billhighway , Chapter Spot , greekbill , and Impexium software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:

• Focus on personal and career development.
• Competitive salary, benefits, and other forms of compensation.
• Fresh approaches to using familiar skill sets and areas of expertise.
• Caring, capable leaders.
• Thriving culture powered by hybrid and remote team members.
• Our vision: Provide powerful solutions that help our non-profit clients improve the world.
• Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life…

• Manage a portfolio of Impexium clients throughout their lifecycle to proactively drive satisfaction and retention, including owning the health and success of your clients from adoption through to renewal and expansion
• Conduct regular business reviews and health checks across multiple stakeholder levels (i.e., C-Suite, VP, Director) to drive satisfaction and desired business outcomes
• Develop success plans that outline client critical success factors, metrics for success, potential issues, and detailed recommendations
• Monitor client health and build risk mitigation plans where needed
• Identify, nurture, and upsell opportunities by aligning our suite of products and services to our clients’ evolving use cases and needs

This role: You will be successful in this role if you…

• Earned a bachelor’s degree in business, communications, finance, marketing or related field.
• Worked a minimum of 5 years acting in a client success management role with at least 3 years of managing a dedicated book of business, ideally in a B2B SaaS or technology company
• Have a minimum 3 years of association experience, including experience with AMS or Member Management software
• Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point
• Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution

Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.
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Job Tags

Full time,

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