SUMMARY: Responsible for assisting the Housekeeping Supervisor in assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
*Perform quality assurance (QA) requirements for department.
*Assists Housekeeping Supervisor in all duties and may act in that capacity when Housekeeping Supervisor is off duty including but not limited to the following:
1.“Breaks out the house” with room disbursement with the number of attendants available.
2.Schedules and maintains proper workforce (Room Attendants/Suite Attendants) to ensure correct staffing levels to meet demands of guests and associates.
3.Responsible for all QA documentation for the Housekeeping Department.
4.Responsible for approval of vacation requests.
5.Keep abreast of and comply with Brand Standards
6.Implement Reward Programs within Brand Standards.
*Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron.
*Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
*Check shower curtain for mildew, scum, and clean accordingly.
*Properly replace linen as needed.*Replace guest amenities as needed.
*Clean and stock Room Attendant/Suite Attendant carts, linen/storage rooms, and maintain in a presentable manner.
*Check for missing and/or damaged furniture, equipment, etc. and report it to the Housekeeping Supervisor.
*Report maintenance problems in guest rooms.
*May be required to work in laundry area as necessary.
*Maintain security for guests and property by keeping room doors locked at all times.
*Remain highly visible and be readily available for guests at all times.
*Take initiative to offer assistance or answer questions throughout the hotel.
*Responsible for proper administration of key control for issued keys or keys left by guests in the room.
*Willingness and ability to train new associates
*Complete maintenance work orders and deliver to the supervisor in a timely manner.
*Thoroughly understand and implement the Brand service culture.
*Perform all shift checklist responsibilities.
*Support team members to ensure the team's entire workload is completed daily
*May be asked to operate a motor vehicle in the course of running errands for the hotel.
*Perform other duties as required.
SUPERVISORY RESPONSIBILITIES:
•Indirect supervision of Housekeeping and Laundry Departments.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Education and/or Experience:
*High School diploma or GED preferred.
*Six months to one year previous experience required.
*Supervisory experience preferred.
Knowledge, Skills and Abilities:
*Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
*Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
*Ability to communicate effectively verbally and in writing and good telephone skills.
*Ability to work in a fast-pace, high-energy and demanding work environment.
*Basic knowledge of hotel operations or ability to learn quickly.
*Ability to work as a team player with all levels of associates
*Dedicated, hard-working, self-motivated.
*Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
*Flexibility to adjust work priorities as necessary.
InterMountain Management Confidential and Proprietary InformationThe contents of this material are confidential and proprietary to Inter Mountain Management and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management. Any other use is expressly prohibited.Job Requierments*Basic computer knowledge; ability to print reports and implement current room status.*Practice safety standards at all times.•Skill in operation of tools and equipment listed below.•Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.SPECIAL REQUIREMENTS:*Prompt and regular attendance.*Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.*Comply with hotel and/or department uniform and professional behavior and appearance standards.*Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.*Participate in all mandatory job training and meetings.*Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.*Immediately report any suspicious activities by guests or others.EQUIPMENT OPERATED:*Computer*Copy machine*Vacuum cleaner*Room Attendant/Suite Attendant cart*Laundry chute*Ozone Machine*Rollaway bed; sofa bed; baby crib
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
Shift:
Experience:
Work Location: In person
...Role: Property Accountant Location: Gaithersburg, MD Type: Contract to Hire Pay Rate:$24 - $28/hr (Depending on experience) Internal Job ID: 10029266 Our client in Gaithersburg, MD is currently seeking a Property Accountant to join their team! The ideal...
...lives easierhelping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and... ...to join our team and provide leadership on a wide range of corporate, securities, and governance matters. The role would report directly to NRG...
...What are you waiting for? Learn more at Description The Executive Recruiter is responsible for driving all aspects of the recruiting... ...relationships with human resource partners, hiring executives, senior leadership and candidates. Develop and successfully...
Are you passionate about making a difference in the world? Look no further! The Borgen Project ( is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience...
...Responsibilities for this Position Information Assurance Jr. Cybersecurity Analyst US-CT-Groton Job ID: 2024-13134 Type: Full-... ...and Incident Response Activities Support periodic internal and external inspections and audits Support A/V and VTC installs...