Job Description

This is a remote position.

About the Client

Company is the nations leading managed healthcare organization specializing in the management of nonemergent healthcare transportation benefits. The client base consists of state and local government agencies (Medicaid agencies transit authorities school boards) managed care organizations and hospitals. Modivcare offers a complete outsourcing solution to their clients.

What to Expect

• Assist members:
  

• With transportation to and from appointments.
  
• In resolving issues with previous appointments.
  
• With a transportation recovery where a scheduled trip has failed.
  
• With benefits eligibility.
  

• Given the nature of certain types of calls some members may express feelings of distress impatience fear or anxiety. This can pose a challenging situation to handle. However the experience can also be highly rewarding having the opportunity to provide valuable assistance to these members.
  
• Effortlessly maneuver through the clients system by utilizing function keys to ensure accurate processing of ride transportation.
  
• Collaborating with various departments to effectively address and resolve transportation and eligibility issues.
  

Requirements

Capabilities of Top Performing Service Partners for this Program

• This is a bestfit opportunity for Service Partners who want to service Monday Friday from 9:00 a.m. 5:00 p.m. ET as 90% of intervals offered fall in this window.
  
• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
  
• Exhibit outstanding problemsolving capabilities while providing knowledgeable and friendly customer service.
  
• Display patience empathy ability to manage stress and ability to work under pressure.
  
• Demonstrate excellent writing and verbal communication.
  

Benefits

Affordable PPO Healthcare and Dental Options Available

Job Tags

Similar Jobs